Experience
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Student Intern · Citizens Bank International Limited
Dedicated my banking internship with experience in the Customer Service Department (CSD), focusing on enhancing client satisfaction and operational precision. I managed high-volume document digitization, systematic record-keeping, and register maintenance to ensure seamless branch workflows. This role helped me to build a strong foundation in banking operations and professional communication within a fast-paced financial environment.
Research Project
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Impact of Technology on Customer Satisfaction · Shanker Dev Campus
In this research project, I carried out a quantitative study focused on measuring how technological advancements influence overall customer satisfaction levels. To accomplish this, primary data was directly gathered by designing and distributing targeted surveys from a total of 212 respondents. The collected dataset was then processed using IBM SPSS software to perform statistical analysis, allowing for the identification of key demographic patterns and trends among participants. Finally, the analyzed findings were interpreted to deliver meaningful insights into the current digital banking landscape within Nepal.
Education
BBA-Finance, Tribhuvan University
Shanker Dev Campus, Putalisadak, Kathmandu
Bachelor of Business Administration in Finance - BBA Finance
Intermediate, Nepal Examinations Board
Golden Gate International College, Battisputali, Kathmandu
+2 Degree
Schooling, Nepal Examinations Board
Indradhanush English Boarding School, Kathmandu, Nepal
Secondary Education Examination (SEE)
Skills
Critical Thinking, Negotiation & Leadership, Problem Solving, Teamwork
Internet Research, Data Analysis (SPSS), Management Skills, Data Management, Content Management, MS Office Suite, Branch Banking Operations
Communication Skill, Interpersonal Skill, Customer Services, Research Skills, Convincing People
Additional Skills
- KYC (Know Your Customer) Documentation & Verification
- Inquiry Handling & Problem Resolution
- Account Opening & Onboarding Procedures
- Time Management & Multitasking
- Cross-Selling of Financial Product
Contact
Open to new roles and interesting problems — reach out.